Customer Service Center Manager - Sacramento

Position: Customer Service Center Manager
Department: Executive
Location: Sacramento

Job Description:

This position manages the branch operations that the incumbent is assigned to and is responsible for maintaining positive and trusted relations with all customers, and the profitability, efficiency, and organization of the assigned branch Customer Service Center, and is responsible for enforcing the company’s policies and procedures.

Duties:

• Recruiting, hiring, and training of all branch Customer Service Center employees
• Develop individualized training plans (internal company policy & procedure; business and technical training) for all responsible employees
• Conduct employee performance reviews
• Manage and observe all Customer Service Center personnel within their job description and provide the necessary coaching to develop the employee and assist in achieving their goals
• Develop & schedule sales forecast & expense. Revise budgets/forecasts based on market & business conditions. Prepare business plan & appropriation request for branch service capital expenditures
• Develop yearly service measurable goals & activity plan based on measurable performance standards such as safety, profitability, efficiency, quality of repair, and customer and employee relations with monthly review & update. Identify deviations from plan and recommend and/or take corrective action
• Conduct regular department meetings to review department sales & expenses, goal & activity plan, market condition, company direction, policy, procedure
• Maintain & Improve Service Team
• Assure service facility and office space are clean, presentable, organized to maintain employee morale and customer confidence

Requirements:

• Bachelor’s Degree or equivalent experience in service and/or product support operations preferably at the management level
• Ability to demonstrate managerial aptitude
• Highly motivated, versatile and be able to work with adverse situations
• Understanding of Company’s Policies and Procedures
• Written and verbal communication skills-ability to demonstrate and state facts to all contact people
• Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems
• Understanding of Company’s representative products (specifications,applications, operation, maintenance, structure/function, testing/adjusting, and repair).
• Knowledge and understanding of Company profit-loss statement; and other key reports
• Knowledge to access company’s work order and parts ordering system
• Knowledge of PC hardware/software (Windows, MS Word, MS Excel) including the Internet, manufacturer’s extranet sites to access manufacturers parts and technical data.

  Reports to: VP Operations

If you are interested in this position call Joseph Ayerza (559)250-7385 or Human Resources (510) 347-6652 for more information.

To apply for this position, visit our Careers page.